lundi 26 septembre 2016
When a Boy Lost His Lego Figurine, the Customer Service Team Decided to Make the World a Better Place
I grew up playing with Legos, and as a mildly obsessive-compulsive child who would diligently store each block by size and color, it's no small wonder that losing a prized piece was nothing short of a monumental, life-altering disappointment. So you can imagine my empathy when I heard that a 7-year-old boy named Luka lost his favorite Lego figurine. It's a painful life lesson, or so I thought.
Turns out, if you just write a heartfelt letter to Lego's customer service department, magic invariably happens.
That's what seems to be the only explanation behind the interaction Scott Kerr shared on Twitter:
Boy writes to Lego after losing a mini-figure.
Lego's customer service department should run the world. http://pic.twitter.com/6iz0dS1gvu- Scott Kerr (@scott_kerr) September 16, 2016
Not only did the Lego representative give Luka a replacement (and then some), but he also backed up the boy's dad and made sure an important lesson was learned about keeping Lego figurines safe at home.
Attention Lego Corporate: if you can kindly give Richard from your customer service team a giant raise, we'd all greatly appreciate it.
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